IT Supervisor
Multi-company organization · Elmira / regional operations
- Supervise a team of three IT professionals; coordinate with Business Applications on licensing and implementations.
- Own service delivery operations including ticket prioritization, SLA management, escalations, and documentation standards.
- Administer Active Directory, Microsoft 365, Entra ID, and Exchange Online across office, plant, and field users.
- Manage endpoints and monitoring via platforms such as Atera, Knox Manage, Aruba Central, and Sophos Central.
- Partner with leadership on requirements, security risk, incidents, and technology standards.
- Contribute to budgeting discussions and vendor / MSP coordination for infrastructure and projects.
Selected work projects
Service delivery improvement
Reduced ticket volume from a departmental high of approximately 75 tickets per technician to approximately 25 by streamlining request intake and building a clearer service catalogue.
Engineering application upgrades
Delivered SolidWorks upgrades for engineering and CAD users with no downtime during business hours.
Site acquisition readiness
Supported acquisition of two buildings, including required portals and networking equipment so locations could open as business-operational sites.
Shop-floor endpoint deployment
Deployed 40+ tablets for shop-floor staff, including configuration, rollout, and end-user training (one of multiple endpoint and infrastructure projects).
